Customer policies
Refund, returns, and shipping policy.
Clear order policies for QRafts custom vinyl decals, sticker sheets, labels, wall graphics, signage, and made-to-order vinyl products.
Shipping2 - 7 days
Custom ordersMade to order
Support7 day issue window
01Last updated: 12 August 2026
Shipping Policy
QRafts is based in Cape Town and prepares orders after product details, sizing, artwork, colors, and payment have been confirmed.
Delivery time: Shipping usually takes 2 - 7 days after the order has been completed and dispatched. Timelines may vary depending on courier availability, delivery location, public holidays, and order volume.
Processing time: Custom vinyl orders may require additional production time before shipping. QRafts will confirm expected timing for custom or larger orders.
Delivery address: Customers are responsible for providing a complete and accurate delivery address and contact number. QRafts is not responsible for delays caused by incorrect delivery details.
Collection or courier: Where available, collection or courier options will be confirmed directly with the customer before the order is finalized.
02Custom products
Returns Policy
Most QRafts products are custom-made to the customer's selected wording, artwork, size, color, and finish. For this reason, returns are limited once production has started or the order has been completed correctly according to the approved details.
Custom items: Personalized or custom-made vinyl products cannot be returned because of a change of mind, incorrect customer-supplied information, wrong size choice, or approved artwork/design details.
Damaged or incorrect items: If an item arrives damaged, defective, or different from the confirmed order, please contact QRafts within 7 days of receiving the order.
Return condition: Approved return items must be unused, unapplied, and in their original condition where possible.
Installation: QRafts cannot accept returns for vinyl damaged during incorrect application, surface preparation, removal, handling, or installation by the customer or a third party.
03Reviewed fairly
Refund Policy
Refunds are reviewed fairly and are based on the order type, production stage, and reason for the request.
Before production: If production has not started, a cancellation or refund may be considered.
After production: Custom orders that have already been produced, cut, printed, prepared, or packaged are generally not refundable unless QRafts made an error or the item is defective.
Approved refunds: If a refund is approved, it will be processed using the original payment method where possible. Bank and payment-provider processing times may vary.
Replacements: Where suitable, QRafts may offer a replacement or correction instead of a refund for damaged, defective, or incorrect items.
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